Analysing system

Know your taxi service in numbers

Every order, call and shift in Tonotel leaves a trace in the system. The analysing system turns this data into clear statistics and reports, so owners and managers can see what is happening in the service — without collecting figures from notebooks, messengers and spreadsheets.

What you can track

• Orders — the full order history is available at any time, so you can see how many orders were fulfilled and how they were handled.
• Drivers — ready-made reports show all orders fulfilled by a driver, their shifts, movements and other information on each order. Shift logs and geolocation data can be filtered by date and driver.
• Efficiency — see how the fleet and staff work, and how bonus and penalty rules affect results: their automatic calculation appears in reports.
• Revenue and finances — accounting for payments, order debits and penalties, automatic reconciliation of receipts and expenditures, and driver balances and top-ups in one place.
• Calls and operators — with built-in telephony you get call reports: number of calls, average answer time, time load and operator efficiency. Missed calls are logged, and call recordings with date, time, customer number and operator name are available for listening.

Ready-made reports and your own

Tonotel includes pre-made reports for everyday tasks. When you need something specific, a flexible report builder lets you create your own reports for the questions that matter to your business. An event log helps you understand what happened and when.

Why it matters

• Visibility — one picture of orders, drivers, calls and money instead of scattered data.
• Better decisions — see which shifts, zones and drivers bring results and where resources are wasted.
• Control — check schedule compliance, driver performance and operator work without manual checks.

Part of one system

The analysing system works on data from the core service, which processes every order, and from built-in telephony, which records every call. Nothing needs to be imported or synchronised by hand. If you want to use the data in your own tools, the free API and webhooks let you connect accounting, CRM or analytics solutions without limits.

Try the analysing system together with the whole platform during the 14-day free trial.