SIP trunks
All incoming and outgoing calls are handled directly in the browser. The phone is no longer needed - the operator only needs a computer and headphones.
Integrated telephony for taxi service
Make all calls through the in-browser phone. All calls are logged and recorded. Evaluate the efficiency, speed, customer loyalty of each of your operators.
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Telephony
Adding convenience and control to an old and trusted customer communication channel
Recording of calls
Each call is saved: time, caller number, line number and operator's name are recorded. All recordings are available for listening in your personal cabinet.
Flexible call scripts
The system automatically routes calls to the right employees depending on the stage of business development and current workload. Everything is easily customisable to suit your service structure.
Common call centre for several cities
If the service operates in several regions, you get a single call centre instead of disparate operators - calls are routed centrally.
Automatic call to the customer
You can set a scenario in which the customer will receive an auto-notification, for example: when the driver arrives, the system itself will make a call with the required text.
Call between driver and passenger
The operator or driver can initiate a call between a passenger and driver without revealing their numbers. This is safe, confidential and convenient.
Call-back for customers
To save the customer money, you can switch on the callback function: as soon as the customer dials the service number, the system automatically calls him back itself.
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Q&A
Answers to questions regarding the work
Can I receive calls without a physical phone?
Yes, all calls are handled through a browser using SIP telephony - all you need is a computer with a headset.
Are the recordings of conversations retained?
Yes, all calls are recorded. You can listen to the recording and see the date, time, customer number and operator name.
Can I use my own phone number or connect a landline number?
Yes, you can use your current service number or connect a landline/mobile number through a SIP provider.
Does the system work with multiple cities?
Yes, the telephony module integrates all branches into one call centre. Calls are received centrally and handled uniformly.
What happens if a customer doesn't get through?
Missed calls are logged.
Is there an option to hide the customer's number from the driver?
Yes, you can initiate a controlled call between the customer and driver through the server - their numbers will remain hidden.
Can telephony be used in conjunction with orders?
Yes, when you call, the operator immediately sees the customer's information, order history and can quickly place a new order.
Are call analytics available?
Yes, you get detailed reports: number of calls, average answer time, time load, operator efficiency.