If your dispatch office still works through a mobile or landline number, you are limiting what your service can do. You cannot see statistics, you cannot control the quality of calls and you do not track the workload of your operators. All of this leads to mistakes and lost customers.

SIP telephony lets you receive and make calls over the internet. Instead of a regular phone, operators work right in the browser using a headset. It is convenient, scalable and cost-effective.

Here are the key benefits:

Call recording. All conversations are recorded — you can listen to a dialogue, check how the operator worked and protect yourself in disputed situations.

Call scenarios. Set up routing depending on the time of day, the city or the type of customer — the call will reach the right employee.

Automatic calls. A robot can call the customer itself and let them know the driver has arrived. This reduces the workload of operators.

Operator control. The manager sees how many calls came in, how many were handled and how many were lost. You can assess the performance of every employee.

A single call center. If you work in several cities, you can combine all calls into one system while keeping records by region.